Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about hiring a designer dress from Your Secret Closet.
If you can't find the answer you're looking for, our friendly team is always happy to help. Simply contact us or visit our Hampton boutique.
BEFORE YOU BOOK
Do I need to book an appointment?
No.
Our Hampton boutique is open for walk-ins six days a week, so you're welcome to pop in anytime during opening hours.
If you're travelling a long distance or would like dedicated styling assistance, we recommend contacting us beforehand so we can make your visit as enjoyable as possible.
Can I try dresses on?
Absolutely.
Trying dresses on is one of the best parts!
Our experienced stylists will help you find styles that suit your body shape, event and personal style while making the experience relaxed and enjoyable.
What sizes do you stock?
Our collection currently ranges from Australian size 6–16 across a wide range of designers.
As sizing differs between brands, we're always happy to recommend the best fit.
BOOKINGS
How do I book a dress?
Booking is easy.
Simply browse our website, choose your favourite dress and select your preferred delivery date.
You can also visit our Hampton boutique and book your dress in-store with the help of one of our stylists.
How far in advance can I book?
You can secure your favourite dress up to 12 months in advance, making it easy to plan ahead for weddings, race days, school formals and special occasions.
Can you hold a dress?
Unfortunately we can't place dresses on hold without a booking.
Our most popular styles often book out months in advance, so we recommend securing your favourite as soon as you've confirmed your event.
HIRE PERIOD
How long can I hire a dress?
Our standard hire period is four days, giving you plenty of time before and after your event.
Need your dress for longer?
Please contact us before booking and we'll do our best to help.
What happens after my event?
Simply place your dress back into the supplied return satchel and return it by the date provided with your booking.
We take care of all professional cleaning.
Should I wash or dry clean my dress?
No.
Professional cleaning is included with every hire.
Please don't attempt to wash, steam or repair the garment yourself.
If your dress becomes marked or damaged during your event, simply let us know when returning it.
SHIPPING
Do you ship Australia-wide?
Yes.
We offer Australia-wide Express Post, allowing women across Australia to enjoy luxury designer dress hire from the comfort of home.
What if my dress doesn't fit?
Don't panic.
Contact us as soon as possible.
We'll discuss the best option, whether that's exchanging the dress (where possible) or arranging a credit in accordance with our rental policy.
What if my dress arrives damaged?
Although every garment is carefully inspected before leaving us, if your dress arrives in an unacceptable condition, please contact us within 24 hours and we'll resolve the issue as quickly as possible.
RETURNS
What if I return my dress late?
Because many of our dresses are booked for consecutive events, it's essential they are returned on time.
Late returns incur a daily late fee as outlined in our Terms & Conditions.
What happens if I accidentally damage the dress?
We understand accidents happen.
Please contact us as soon as possible.
Most minor issues can be professionally repaired, but significant damage or loss may incur additional charges in accordance with our Terms & Conditions.
STYLING
Can you help me choose a dress?
Absolutely.
Personal styling is one of our favourite parts of what we do.
We'll recommend styles based on:
- Your event
- Your body shape
- Your personal style
- Colours that suit you
- Current trends
- Your comfort level
Our goal is to help you leave feeling confident and excited.
Do you stock matching accessories?
Yes.
We stock a carefully curated range of heels, millinery, breast tape and other styling essentials to complete your look.
Do you have dresses for weddings?
Yes.
Whether you're attending as a guest, mother of the bride or celebrating another special role, we have hundreds of designer dresses suitable for weddings.
Do you have dresses for black tie events?
Absolutely.
We specialise in luxury gowns perfect for black tie galas, awards nights, charity balls and formal celebrations.
Do you have race day outfits?
Yes.
We stock designer dresses perfect for Melbourne's Spring Racing Carnival, Blue Diamond Stakes Day, Caulfield Cup, Derby Day, Oaks Day and Melbourne Cup, along with millinery and accessories.
STILL HAVE A QUESTION?
Our friendly team is always here to help.
📍 Visit our Hampton boutique
📞 Call us
✉ sales@yoursecretcloset.com.au
Or browse our latest collection online.
⭐⭐⭐⭐⭐
"The girls made finding the perfect dress so easy. I felt amazing from the moment I walked in."
Subscribe to our newsletter
Join our mailing list - no spam!