Terms and Conditions
TERMS & CONDITIONS
Everything You Need to Know About Hiring From Your Secret Closet
Thank you for choosing Your Secret Closet.
These Terms & Conditions explain how hiring from us works and outline the responsibilities of both our customers and our team.
We've created them to ensure every hire runs smoothly while protecting our beautiful designer garments so they can be enjoyed by many women for years to come.
If you have any questions after reading these terms, please don't hesitate to Contact Us our friendly team is always happy to help.
By hiring from Your Secret Closet you are accepting and consenting to the practices outlined in these Terms & Conditions and our Privacy Policy.
Your Secret Closet reserves the right to amend these Terms & Conditions from time to time at its sole discretion.
Nothing in this agreement is intended to have the effect of contracting out of any applicable provisions of the Australian Consumer Law.
Throughout these Terms & Conditions:
Client (renter, customer, you or your) means the client or any person acting on behalf of and with the authority of the client and/or the cardholder.
Quick Links
- Acceptance of Terms
- Booking Your Dress
- Rental Period
- Returning Your Dress
- Cleaning & Garment Care
- Cancellations
- Clearance Sale & Accessories
- Late Fees
- Privacy Policy
- Cookies Policy
- Need Help?
Acceptance of Terms
The following circumstances constitute your acceptance of these Terms & Conditions:
• Your signature (electronic or written)
• Your confirmation (electronic or written)
If you are under 18 years of age, you represent and warrant in favour of Your Secret Closet that you have reviewed these Terms & Conditions with your parent or legal guardian and that you understand them.
Your Secret Closet will assume this to be the case and provide access to its services on that basis.
Booking Your Dress
Booking your designer dress is simple.
Browse our collection online or visit our Hampton boutique, select your favourite dress and choose your preferred hire date.
Once payment has been received, your booking is confirmed and your garment is reserved exclusively for you.
Unfortunately, we are unable to place dresses on hold without a confirmed booking.
We currently accept bookings up to 12 months in advance.
If the dress you wish to hire is particularly popular, we recommend securing your booking early to avoid disappointment.
If hiring online, simply select your garment and hire date prior to checkout.
If hiring in-store, visit us at:
Your Secret Closet
571 Hampton Street
Hampton VIC 3188
Our boutique is open every day except Sundays and Public Holidays.
Your Hire Period
Our standard hire period is four days, unless otherwise arranged prior to your booking.
Your garment will be delivered via Australia Post Express Post, arriving carefully boxed and ready to wear.
Following your event, simply return the dress using the supplied return satchel or return it directly to our Hampton boutique.
Garments must be returned no later than the date specified at the time of purchase.
Please remember that many of our dresses are booked for consecutive events. Late returns can impact another customer's special occasion and may result in additional charges.
Returning Your Dress
Returning your dress is quick and easy.
You can:
• Return your garment directly to our Hampton boutique.
OR
• Return it using an Express Post Satchel (available for a $10 fee).
If your garment is returned late, additional late fees will apply.
Cleaning & Garment Care
Every garment at Your Secret Closet is professionally cleaned and carefully inspected after every hire.
To help us maintain our collection, we ask that you do not:
• Wash the garment
• Dry clean the garment
• Steam the garment
• Attempt repairs
• Alter the garment
without first contacting our team.
The garment remains the property of Your Secret Closet at all times.
However, responsibility for the garment transfers to the client upon collection or delivery, and the client accepts full responsibility for its safekeeping during the hire period.
If the garment is lost, stolen or damaged beyond repair, the client will be responsible for the replacement cost.
In determining replacement value, Your Secret Closet will consider:
• Current market demand
• Availability to purchase the garment
• The condition of the garment
Clients acknowledge that garments are rental garments and may show reasonable signs of fair wear and tear, as determined solely by Your Secret Closet.
Cancellations
We understand that plans sometimes change.
If you need to amend or cancel your booking, please email:
Please include:
• Full Name
• Event Date
• Garment Details
Our cancellation policy is as follows:
| Cancellation Time | Outcome |
|---|---|
| 14 days or more before your event | Full refund |
| Less than 14 days but more than 7 days | Credit note valid for 12 months (future hires only) |
| 7 days or fewer before delivery | 50% of the hire fee is forfeited |
Clearance Sale & Accessories
Items purchased to keep (rather than hired) are considered final sale.
These items cannot be returned for:
• Refund
• Exchange
Please note that many clearance garments are pre-loved rental garments.
If you have any questions regarding the condition of a garment before purchasing, please contact:
For hygiene reasons, the following items are also final sale:
• Breast Tape
• Earrings
• Shoes
These items cannot be returned for a refund or store credit.
Late Fees
Because many of our dresses are booked for consecutive customers, timely returns are extremely important.
If rental items are returned late, a fee of $25 per day will automatically be charged to the payment method used for your booking.
If a garment has not been returned within 20 days of the agreed return date, it will be considered a non-return.
Your Secret Closet reserves the right to charge the full retail value of the garment to the payment method used when placing the booking.
Privacy Policy
Protecting your personal information is extremely important to us.
Your Secret Closet will never disclose, rent or sell your personal information to any third party.
To provide the best possible shopping experience, we collect information including (but not limited to):
• Name
• Email address
• Phone number
• Residential address
• Shipping address
• Credit card details
This information is collected solely for the purposes of processing your booking, completing your transaction and following up where garments are not returned or are returned in an unacceptable condition.
Cookies Policy
Our website uses cookies to improve your browsing experience.
A cookie is a small data file stored on your computer that records information necessary for certain website functions, including remembering your preferences and maintaining your shopping cart.
Your Secret Closet uses cookies to:
• Remember your shopping cart
• Remember previous purchases
• Improve your browsing experience
Need Help?
Still have a question?
Our friendly team is always happy to help.
📍 Visit Our Boutique
571 Hampton Street
Hampton VIC 3188
📞 Phone
0401 060 685
You can also visit our Frequently Asked Questions page or Contact Us if you need further assistance.
Thank You
Thank you for choosing Your Secret Closet.
We know you're trusting us with one of life's most important occasions, and we're committed to making every hire feel effortless from the moment you book until the moment your dress is returned.
Every wedding. Every race day. Every black tie gala. Every milestone celebration.
Every woman deserves to feel extraordinary at life's most important moments, and we're honoured to be a small part of those memories